Comox Valley Toyota

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1 833 961-0169

Comox Valley Toyota’s
Response to COVID-19

March 14, 2020

On behalf of Comox Valley Toyota, we want to share with you our health and safety action plan to help protect all guests and our team members at each one of our dealerships. While no cases have been reported at any of our locations, our company is committed to a rigorous and proactive approach. We will ensure we do everything we can to maintain a healthy and responsible environment for all.

Comox Valley Toyota Health & Safety Action Plan

Health and Safety Officers – Officers assigned to all dealerships. They are responsible for the reporting and guidance , and to ensure the best standard of cleanliness and staff health safety are practiced.

 

In-Store Community Safety Information – Our community safety communications plan is in place at all dealerships, including posters outlining handwashing techniques, prevention and best practices. Also available on company websites and social media.

 

Sanitization Plan – We have Increased sanitization of all high-traffic area touchpoints within all dealerships to multiple times a day, plus professional nighttime cleaning service daily.

 

Loaners and Test-Drive Vehicle Preparation – All hard and soft surfaces inside service car loaners and test-drive vehicles are vacuumed and wiped down each time a guest or staff associate uses a vehicle.

 

Service Work Preparation – Customer vehicles for service in-store are outfitted with steering wheel covers and seat protectors prior to maintenance or repair work, plus all Comox Valley Toyota technicians are required to wear disposable gloves when working on vehicles.

 

Sanitizer Locations – We have equipped all dealerships with additional hand sanitizer dispensers for guests and staff associates to sanitize hands throughout the day.

 

Discontinuation of Shared Foods – All complimentary snacks and group meals are temporarily removed.

 

Test Drives and Valet Service – Increased out-of-dealership test drives and vehicle maintenance valet pickup services are offered. Check with individual dealerships.

 

Travel Restriction – No unnecessary business travel by team members. Staff are required to advise management of personal travel destinations so the company can make necessary arrangements.

 

Hand Etiquette – As outlined by health officials, Comox Valley Toyota team members practice frequent hand washing and refrain from hand shaking.

With these measures, we are dedicated to doing our best to ensure the safety and well-being of all guests and associates. Comox Valley Toyota continues to closely monitor updates. For national and local updates, we have provided resources below:

Public Health Agency of Canada (link: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html)

BC Provincial Health Officer and BC Centre for Disease Control (link to https://www2.gov.bc.ca/assets/gov/health/about-bc-s-health-care-system/office-of-the-provincial-health-officer/reports-publications/covid-19-resources-for-bc-public-agencies.pdf)

World Health Organization (WHO) (link: https://www.who.int/emergencies/diseases/novel-coronavirus-2019)

 

Thank you for your understanding and cooperation during these rapidly evolving times. We are enthusiastically open for business as usual, and will continue to work hard to earn your trust and loyalty. On behalf of everyone at Comox Valley Toyota, we look forward to welcoming you to our dealerships very soon.

Michael Marchi

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